Kalita USA Returns Policy
Kalita USA will gladly accept all unused or defective merchandise for return. All merchandise must be unused and returned in its original packaging.
Futhermore, our goal is to offer the highest quality products within the specialty coffee trade. We guarantee a full refund or replacement of all defective products at no additional cost to you. Most merchandise has a specified limited warranty and will be dealt with accordingly. Our first step will be to coordinate a replacement directly at no additional cost.
If you recieved incorrect merchandise, we'll make it right! Contact our Customer Support team at email@example.com and we will coordinate a reorder to ship the correct merchandise at no additional cost to you. We may also provide you with a prepaid return shipping label and request an immediate return of the incorrectly received merchandise. To avoid additional charges the incorrectly received merchandise must be shipped within 7 days of receiving the prepaid return shipping label. All regular return policies still apply. All merchandise must be returned unused and in original packaging in order to avoid being charged.
Please allow 2-3 weeks for your return to be received and processed. Most returns are processed within 10 business days of receipt in our warehouse. We will send you an email confirming your return has been processed. Your refund will be credited back directly to the credit card or other payment method that was used for the original order. In special cases, you may receive a credit on your account to be used within 90 days or a refund via PayPal or ACH. Please consult a Customer Service Representative for more details regarding a special case.
Kalita USA accepts returns - unused or defective - up to 365 days from the time it was purchased. Return shipping is *free with a pre-paid FEDEX shipping label. You must get an RMA# by contacting our customer service department in order to acquire the free shipping label. Exclusions apply. Email firstname.lastname@example.org to request your RMA#.
HOW TO SEND ITEMS BACK TO US
After you have gotten an RMA#, pack your merchandise securely in the original packaging and adhere your return shipping label and your RMA # to the outside of the package. Please ensure no other shipping labels are visible. Then send it to us! Tape your FedEx return label to your box then drop it off at any authorized FedEx Shipping Center. Find the FedEx Service Center Nearest to You. *Please note to use our pre-paid labels, shipments must be sent from the United States.
You can also send merchandise back to us at the address below using your own shipping method. You are responsible for all tracking information and insurance. Kalita USA is not liable for return shipments that don't include our return shipping label. An RMA # is still required if you use your own shipping method. All other policies apply.
Attn: Returns Department
4315 Lacey Blvd SE
Lacey, WA 98503